Average response time: under 4 hours during official business hours (Sunday–Thursday, 10 AM – 6 PM Cairo time)
For detailed inquiries, subscription issues, and refund requests
support@egxbot.comReply within 24 business hours
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Common issues and quick fixes
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Payment problem
Email support@egxbot.com with a reference to the transaction and your account number
Incorrect stock data
Let us know by email, stating the stock symbol and the expected value so we can verify
Service Level Commitments
- Platform uptime: we target a minimum of 99.5% per month
- Email response: within 24 business hours on official working days
- Critical issues (subscription, payment): priority response within 4 hours
- Refund requests: processed and confirmed within 24 hours, with the refund issued within 5–10 business days
- Scheduled maintenance: announced in advance via the Telegram group