Privacy Policy

1. Information We Collect

We collect the following types of data when you use the Platform:

• Account data: Telegram User ID, display name
• Usage data: the stocks you query, frequency of use, language preferences
• Portfolio data: the stocks and quantities you voluntarily enter for analysis
• Subscription data: plan type, subscription and renewal dates
• Communication data: messages sent to technical support via email
• Technical data: error logs, usage times (we do not track IP addresses)

2. How We Use Your Data

• Providing the service and improving the accuracy of analyses
• Managing your subscription and issuing invoices
• Sending the alerts and reports you requested
• Responding to technical-support inquiries
• Improving the Platform and developing new features
• Complying with legal requirements

We do not sell your data to any third party, and we do not use it for advertising purposes.

3. Data Sharing

We may share your data only in the following cases:

• Service providers: technical partners who help us operate the Platform (such as cloud servers) under strict confidentiality agreements
• Legal obligation: if required to do so by a court order or applicable Egyptian law
• Protection of rights: to defend our legal rights or the rights of other users

4. Data Security

• Data encryption in transit using HTTPS/TLS
• Secure storage in databases protected by strong passwords and restricted permissions
• Regular encrypted backups
• Periodic review of internal access permissions

5. Your Rights

At any time, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: correct any inaccurate data
• Erasure: request the deletion of your account and all your data (within 30 days of the request)
• Objection: object to any processing of your data

Contact us at support@egxbot.com to exercise any of these rights.

6. Data Retention Period

• Account data: throughout the subscription period + 90 days after cancellation
• Usage logs: 12 months
• Support communication data: 24 months
• Subscription and payment data: 5 years (legal accounting requirements)

7. AI and Your Portfolio

When you use the AI assistant feature and provide it with your investment portfolio data:

• The portfolio data you voluntarily enter is stored to improve your experience in future sessions
• This data is not used to train AI models
• You can delete it at any time by request to technical support

8. Privacy Contact

For any questions or requests regarding your privacy:

• Email: support@egxbot.com
• We will respond to your requests within 5 business days