Frequently Asked Questions

Getting started is simple: open Telegram and search for @egx_stock_analyzer_bot, or click the "Start now" button on any page of the website. The bot will greet you with the menu of available services right away. No registration or separate app download is required.

The platform provides purely informational and analytical services and is not a brokerage firm or a licensed financial-advisory company. All analyses and recommendations are for informational purposes only and are not official investment advice. Users should consult a certified financial advisor before making major investment decisions.

We do not execute real trades — we help you make better decisions. AI-powered automated technical analysis, fundamental analysis of Egyptian companies, portfolio tracking, and trading signals based on real-time data — all integrated into a single bot instead of scattering your tools across multiple platforms.

Yes. You can use the platform for free with a maximum of 5 analysis requests per day. For unlimited usage and access to all advanced features (smart portfolio, copy trading, real-time alerts, financial reports), a paid subscription is required. We also offer a trial period with special terms for new users.

We offer multiple payment methods suited to users in Egypt and the Arab region. For full details on the payment options available in your area, contact us at support@egxbot.com or directly through the bot.

Yes, you can cancel auto-renewal at any time. The service will remain active until the end of your current subscription period. If you are within the first seven days of your first subscription, you are entitled to request a full refund — see the refund policy for details.

Yes, the annual subscription offers a discount compared to the recurring monthly subscription. Click the pricing section on the home page to compare the plans, or contact us for a special offer.

Trading signals rely on multiple technical-analysis algorithms: moving averages (MA), the RSI indicator, Bollinger Bands, Japanese candlestick patterns, SMC (Smart Money Concepts) models, and volume analysis. The algorithm produces a buy or sell signal with a suggested entry price, take-profit levels (TP1/TP2/TP3), and a stop-loss price.

The platform covers all stocks listed on the Egyptian Exchange (EGX), including the constituents of the EGX30, EGX70, and EGX100 indices, as well as NILEX. You can query any stock by its ticker symbol (e.g. COMI, ETEL, HRHO) or by the Arabic name for most major companies.

Send the bot the /add_trade command, then follow the instructions: enter the stock symbol, the number of shares, and the purchase price. The bot automatically calculates the average cost, the current profit/loss, and the change in market value. You can also tell the AI assistant about your portfolio directly in the conversation and it will save it for you automatically.

The data source is the Egyptian Exchange (EGX) directly. There may be a few minutes' delay during peak times, but prices are usually near real-time. Historical closing data is 100% accurate. For precise intraday-price trading, always verify the actual market price through your broker's platform before executing any trade.

Yes, use the /alert command in the bot. Specify the stock symbol and the target price (above or below), and the bot will send you an instant notification when that price is reached during trading hours. You can manage your alerts with the /myalerts command.

The copy-trading feature lets you follow a smart portfolio managed by the platform and apply the same trades proportionally. When a trade is opened or closed in the master portfolio, you receive instant notifications with the details so you can decide whether to execute it. No real trade is executed without your explicit approval.

Check the following steps: (1) Make sure you are messaging the correct bot @egx_stock_analyzer_bot. (2) Try sending /start again. (3) Verify that your subscription is valid if you are requesting a paid feature. (4) If the problem persists, email us at support@egxbot.com and include your Telegram ID.

Yes. Technical analysis, questions, the AI assistant, and the portfolio are available around the clock. Real-time signals and price alerts work only during Egyptian Exchange trading hours (Sunday–Thursday, 10:00–14:30 Cairo time). Historical data and reports are always available.

Yes. We do not collect real banking data. The data you enter (your portfolio, your stocks) is encrypted and stored on secure servers and is not shared with any third party for commercial purposes. See the privacy policy for full details.